FAQ - frequently asked questions

Add a product to the cart, enter shipping details, choose delivery and payment method, then confirm the order.

No. You can place an order without registering.

Yes, if the order has not been shipped yet.

Yes — please contact our customer service as soon as possible.

Yes. In many cases we can source a missing part for you.

Most parts are held in our warehouse.

We offer both genuine parts and high-quality aftermarket replacements.

Yes, we also supply parts for older agricultural machinery.

Yes. Just provide the machine model or part number.

Contact us with the machine model and year of manufacture.

Usually 1 to 3 business days.

Shipping cost depends on weight, size and the shipping method you choose.

Yes, after arranging a pickup time with us.

Yes, after we agree the transport cost in advance.

Contact us by email or phone.

Bank transfer, electronic payments and cash on delivery (where available).

Yes, if that option is available for your order.

Yes, we issue a VAT invoice for every order.

Yes — enter your company details when placing the order.

Yes, we send invoices electronically.

Yes, within 14 days of receiving the goods.

Send a message to info@traktor.com.pl.

To our company address in Tajęcina (details provided when you contact us).

The buyer covers the return shipping cost.

Refunds are processed within 14 days of your withdrawal notice.

You can submit a complaint by email or in writing.

Up to 14 days from the date we receive it.

Sometimes yes — it depends on the type of complaint.

Yes, if the defect was not caused by misuse.

If the complaint is justified, the seller covers the costs.

Electrical parts cannot be returned once the packaging has been opened or the part has been fitted.

Yes, if it has a manufacturing defect.

No. Parts that have been fitted are not returnable.

Prepare a damage report with the courier.

Please contact our shop support.

Contact us — we will help resolve the issue.

Yes, we stock parts for many types of machinery.

Yes, we also offer agricultural equipment.

Yes, we offer parts for garden tractors and mowers.

Yes, we also fulfil larger orders.

By phone or email.

Yes, our advisors can help you choose the right part.

Yes, we aim to reply as quickly as possible.

Yes, phone orders are possible.

We mainly offer new parts.

Yes, when the manufacturer provides a warranty.

Yes — contact us to discuss cooperation.

Yes, we serve both private customers and companies.

Yes, after prior arrangement.

Yes — give us the part number and we will help find the right product.